Your safety is of the upmost importance to Hillgoers. If you opt to use their services, you are agreeing to the following terms and conditions:

Participation / Medical / Insurance

Hillgoers plan all of their trips to try and ensure the safety of their clients and welcome custom from all abilities. Clients must complete a participant form to book on Hillgoers & Cairngorm Excursions trips. The form asks for your details, past experience, emergency contact details, medical conditions (including allergies) and if you are using any medications. These details will be used to help build the right experience for you, Hillgoers will of course discuss this with you if they have any concerns. The form will also be used by Hillgoers “Base Camp”, the team that looks after their safety while they are out on the hill. The Base Camp will commence emergency procedures should they be late back or should our guide call them. By signing the form, you agree that hillgoers can pass on your details to the emergency services, police and Mountain Rescue. This event is extremely unlikely.

Hillgoers understands that outdoor activities can be hazardous. By agreeing to participate on one of our trips, clients agree to accept these risks and will be responsible for their own actions. We refer you to the following statement from Mountaineering Scotland “the MCofS recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement”.

Hillgoers guides are responsible for the safety of our clients while out on a Cairngorm Excursion activities, in order to manage the risk, clients are requested make their guide aware should they feel unhappy or feel the activity is beyond their ability. No client will be requested to undertake an activity which they are not comfortable with. By agreeing to continue, clients accept responsibility for the risks.

Hillgoers are insured by Activities Industry Mutual.

Package Trips – if you book an event that is classed as a package trip you will be notified and sent details of our Financial Failure Insurance. In accordance with current ”The Package Travel, Package Tours Regulations ” all clients booking a package trip are fully insured for the initial deposit, and subsequent balance of monies paid as detailed in their booking confirmation form. The Financial Failure Insurance will also include repatriation if required, arising from the cancellation or curtailment of travel arrangements due to the insolvency of Dalmaik Ltd t/a Hillgoers and Wild Scottish Weddings.

Our guides all have public liability insurance. It is recommended that clients consider insurance to cover their trips, Mountaineering Scotland and the British Mountaineering Council can provide insurance.

Weather

Weather in Scotland is fantastic, in one day you can experience it all! We keep a close eye on the forecasts before we set out on our trips. We reserve the right to postpone the trip or modify the trip to ensure you can still have enjoyable experience with Hillgoers. Our guides are trained to interpret the weather on the hill and will take the necessary actions to keep the group safe.

Booking / Cancellation / Illness or Injury

When booking a bespoke or group event we ask for full payment at the time of booking.

For all events the following cancellation policy applies:

• All events are subject to a non-refundable booking fee of 10% (PayPal and Stripe do not refund fees to us).

• Cancellations by clients more than 28 days before the event will be refunded minus the 10% booking fee.

• Cancellations by clients within 28 days or less of the event will incur a 100% charge. If we manage to resell your place you will be refunded less your 10% booking fee. If you can find someone to fill your place you are welcome to organise that between you and let us know of the change of attendee.

• If you wish to be change your booking to an alternative date, please let us know at least 28 days before the event

Hillgoers /Cairngorm Excursions are unlikely to cancel a trip, if that happens we will notify you as soon as possible to arrange an alternative date or a full refund (including your booking fee)

Hillgoers reserves the right to stop any trip if any member(s) of the group is acting irresponsibly, unsafe or abusive. Additional charges will apply if the offending client(s) have to be escorted off the trip by an additional guide.

If anyone becomes unwell or has an injury during the trip, we will use our first aid training to look after their wellbeing until we return or evacuate immediately if required.

We reserve the right to refuse any client on any of our events and refund any future bookings (not yet taken) if their behaviour has been deemed by Hillgoers staff to have compromised on safety or they have been antisocial on previous walks or courses.

Age

We have no age limits but expect those under the age of 18 must have parental / guardian consent, this can be discussed on booking. Some of our trips are long walks into wild lands, carrying equipment, clients need to assess their own physical abilities for these trips. We will of course discuss your objectives and help you choose an event that’s right for you.

Privacy

All details passed to Hillgoers will be destroyed unless you agree for us to retain your contact details. We will never pass your details onto anyone else unless you agree, this could be to our working partners, like NNAS. By returning a participation form you agree to us passing your details to the emergency services if required. We will never pass on any financial details. See our full privacy policy on the footer of our website.

Intoxicating Substances

We advise against the use or taking of intoxicating substances during any Hillgoers event, for safety reasons. If you do decide to partake, we do not accept liability for any incidents or accidents arising from the affects of you consuming any intoxicating substances, therefore you do so at your own risk.

Please contact Hillgoers if you are unsure about any of the above.

Hillgoers reserves the right to update these terms and conditions as and when required. Your booking will be subject to the terms and conditions at the time of booking.